Operational Management

• Oversee day-to-day security operations, ensuring service delivery meets contractual, regulatory, and company standards.
• Allocate, supervise, and manage security staff across multiple client sites.
• Conduct routine site inspections to ensure service quality and compliance.

Compliance & Regulatory Oversight

• Ensure all operations comply with SIA licensing requirements and UK laws.
• Maintain accurate records for licences, vetting checks, incident logs, and training certificates.
• Adhere to British Standards for security operations (BS 7499, BS 7858, BS 7984).

Staff Management & Training

• Recruit, vet, and onboard security personnel in accordance with BS 7858.
• Provide training on conflict management, emergency response, customer service, and compliance.
• Manage performance reviews, disciplinary actions, and professional development.

Client Relationship Management

• Serve as the main point of contact for clients regarding security matters.
• Attend client meetings to review performance, discuss incidents, and agree on improvement measures.
• Prepare and submit regular service reports.

Risk & Incident Management

• Conduct risk assessments and implement appropriate security measures.
• Lead incident investigations and prepare detailed reports.
• Ensure prompt reporting of security breaches, hazards, and emergencies.

Financial & Contract Management

• Oversee budgets, payroll, training costs, and operational resources.
• Negotiate and manage client and supplier contracts.
• Ensure accurate invoicing and timely payment processing.

Health & Safety

• Comply with the Health and Safety at Work Act 1974 and related regulations.
• Conduct safety audits and enforce risk control measures.
• Promote a safe working environment across all operations.

Business Development & Strategy

• Identify growth opportunities through networking, proposals, and tenders.
• Develop strategies to enhance service delivery and operational efficiency.
• Keep updated on industry trends and evolving security threats.

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of SIA regulations and British Security Standards.
• Ability to manage budgets and contracts effectively.
• Strong problem-solving and decision-making abilities.
• Competence in report writing and incident investigation.
• High level of organisational and time-management skills.

• Valid SIA Licence (Security Guarding, Door Supervision, or Close Protection).
• Recognised qualification in security management or a related field (desirable).
• Health & Safety qualification (IOSH or NEBOSH preferred).
• First Aid at Work certification (preferred).

• Minimum 2 years’ experience in the security industry.
• Proven experience in managing multiple client accounts and staff teams.
• Demonstrated track record of ensuring compliance with SIA regulations and British Standards.
• Experience in risk assessment, incident management, and client reporting.