Access Control & Entry Management

• Manage entry to the premises, ensuring only authorised individuals are allowed access.
• Check tickets, guest lists, or other credentials as required.
• Prevent entry to individuals who are underage, intoxicated, or acting in a disorderly manner, in line with licensing laws.

Customer Safety & Welfare

• Monitor patrons to ensure a safe and enjoyable environment.
• Provide assistance to vulnerable persons (e.g., individuals who are lost, unwell, or at risk).
• Carry out regular patrols of the premises, including licensed areas and surrounding perimeters.

Conflict Management

• Defuse and manage confrontational situations calmly and professionally.
• Remove individuals from the premises when necessary, using only reasonable force in accordance with the law and company policy.

Incident Response & Reporting

• Respond promptly to incidents such as fights, accidents, or breaches of licensing conditions.
• Report all incidents in the company’s incident log and to relevant authorities where required.
• Preserve evidence and maintain a secure scene in case of criminal activity.

Compliance with Laws & Regulations

• Adhere to all SIA licensing requirements and maintain a valid SIA Door Supervisor licence at all times while on duty.
• Comply with the Licensing Act 2003, health and safety legislation, data protection, and other relevant UK laws.
• Follow company security procedures, risk assessments, and safeguarding policies.

Communication & Liaison

• Maintain clear communication with venue management, colleagues, and emergency services.
• Provide accurate statements when required for police or licensing authority investigations.

Search Procedures

• Conduct searches of bags, clothing, or persons in line with legal powers, venue policy, and customer consent.
• Confiscate prohibited or dangerous items as per procedure and record appropriately.

Professional Conduct & Presentation

• Wear the designated uniform and SIA licence badge visibly at all times.
• Maintain a professional, approachable, and impartial manner when dealing with the public.

• Valid SIA Door Supervisor Licence – must be held and in date at the time of application.
• Knowledge of UK licensing laws and security-related legal requirements.
• Strong conflict management and de-escalation skills.
• Excellent observation and situational awareness abilities.
• Good verbal and written communication skills for interacting with the public, colleagues, and authorities.
• Ability to remain calm under pressure and make quick, sound decisions.
• Physically fit and capable of standing/walking for long periods, and carrying out physical interventions if necessary.
• Professional appearance and high standards of personal conduct.
• Teamwork skills and the ability to work effectively with venue staff and other security personnel.
• Basic first aid knowledge (First Aid at Work or Emergency First Aid certification preferred).
• Ability to complete accurate incident reports and maintain records.
• Commitment to confidentiality, data protection, and safeguarding responsibilities.

• Valid SIA Door Supervisor Licence (essential).
• Minimum age 18 years (legal requirement).
• Right to work in the UK with proof of eligibility.
• Previous experience in door supervision, venue security, or customer-facing security roles (preferred but not essential).
• First Aid at Work or Emergency First Aid qualification (preferred; training may be provided).
• Completion of SIA-approved training for Door Supervision, including conflict management and physical intervention modules.
• Basic literacy and numeracy skills to complete incident reports and read safety instructions.

• Previous experience working as a Door Supervisor, Security Officer, or in a customer-facing security role (preferred but not essential).
• Experience in crowd management, access control, and dealing with high-volume venues.
• Proven ability to handle conflict situations professionally and safely.
• Familiarity with UK licensing laws, venue safety requirements, and incident reporting procedures.
• Experience liaising with emergency services and venue management teams (advantageous).