Duties and Responsibilities
- Develop, implement, and maintain security strategies, policies, and operational procedures.
- Manage the day-to-day delivery of security services across client sites.
- Recruit, train, supervise, and appraise security personnel.
- Prepare staff rotas and ensure adequate shift coverage.
- Conduct security risk assessments and recommend mitigation measures.
- Investigate incidents, accidents, and security breaches, producing detailed reports.
- Ensure compliance with UK legislation, including health and safety, employment law, and relevant security industry regulations.
- Monitor contract performance and maintain high service standards.
- Liaise with clients, emergency services, and regulatory authorities when required.
- Manage emergency response plans and business continuity procedures.
- Oversee staff licensing, right-to-work compliance, and mandatory training records.
- Monitor KPIs, prepare management reports, and identify opportunities for service improvement.
- Manage departmental budgets, resources, and equipment.
- Ensure all company operations comply with internal policies and client requirements.
Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of UK security operations and industry best practices.
- Excellent problem-solving and decision-making skills.
- Risk assessment and incident management expertise.
- Strong organisational and planning skills.
- Ability to work under pressure and manage emergencies effectively.
- Competent in Microsoft Office and security management systems.
- Report writing and documentation skills.
- High level of integrity, professionalism, and attention to detail.
Qualification
First Aid at Work qualification
Health and Safety qualification
Bachelor's degree in Security Management, Business Management, Criminal Justice, or a related field (preferred).
Valid SIA licence (where operational duties require licensing).
Experience
- Minimum 3–5 years' experience in the UK security industry.
- At least 2 years' experience in a supervisory or management role.
- Experience managing security officers across multiple client locations.
- Experience in staff recruitment, training, scheduling, and performance management.
- Experience conducting risk assessments and incident investigations.
- Knowledge of UK employment legislation and security industry compliance requirements.
- Experience working with clients and maintaining contractual service levels.
